In the Helpdesk system, direct deletion of a manager is not possible. Instead, to maintain data integrity and preserve historical records, managers can only be deactivated. Deactivation ensures their access is revoked while retaining their contributions, such as ticket histories and audit logs.

Steps to Deactivate a Manager:

1. Navigate to the User Management Section:
   Go to your helpdesk's Admin Panel and locate the "Users" or "Team Management" section.

2. Find the Manager:
   Search for the manager you wish to deactivate using their name or email ID.

3. Edit User Settings:
   Open the manager's profile and look for the "Status" or "Active/Inactive" toggle.

4. Deactivate the Manager:
   Switch their status to "Inactive" or select "Deactivate." This action will immediately revoke their access to the helpdesk.

Impact of Deactivation:

• The manager will no longer be able to log in or access helpdesk features.
• All their previous activities, such as ticket assignments and actions, will remain intact for reporting and tracking purposes.

By deactivating managers instead of deleting them, the helpdesk ensures seamless operations and preserves important data for compliance and audits. If you have further questions, contact your system administrator or support team.