If you receive a freight shipment with visible damage, follow these steps:

1. Document Damage - Take clear photos of the damaged items and packaging as evidence of the condition upon arrival.

2. Submit Report Online - Visit our online damage report submission page and fill out the necessary details, including the tracking number and attached photos.

3. Contact Carrier - Reach out to the carrier directly to inform them of the damage and provide any additional information they may require.

4. Review Compensation Options - Our customer support team will assess the damage report and contact you with potential compensation or replacement options.

5. Update Support Ticket - Reply to your support ticket with any additional information or questions, and we'll assist you further as needed.