How to Report Freight Damage

If you receive a freight shipment with visible damage, follow these steps to report the issue and get compensation:

Document the Damage

• Take clear photos of the damaged items and packaging as evidence.

Submit a Report Online

• Visit our damage report page and fill in the details, including tracking number and attached photos.

Contact the Carrier

• Inform the shipping carrier of the damage and provide any additional information they require.

Review Compensation Options

• We will assess your report and contact you regarding potential replacement or compensation.

Update Support Ticket

• Reply to your support ticket with any new information or questions for further assistance.

Additional Tips:

• Keep damaged packaging and items until issue is resolved.
• Respond promptly to any requests from the carrier.
• Be reasonable with compensation expectations.