How to Report Freight Shipment Damage

If you receive a freight shipment with visible damage, follow these steps:

Document Damage

• Take clear photos of the damaged items and packaging as evidence.

Submit Report

• Visit our online damage report page and fill out details like tracking number and attached photos.

Contact Carrier

• Reach out to the carrier to inform about damage and provide any additional information needed.

Review Compensation Options

• Our team will assess the report and contact you regarding compensation or replacement options.

Update Ticket

• Reply to the support ticket with any additional information or questions for further assistance.